Licenses & access.
Activate a license, review your subscriptions, and understand which products your account can access.
Customer guide
Official documentationActivate a license #
A license connects product access to your account. Redeem it on the website before signing into that product in the loader.
- Sign in to the correct account.
Use the account you plan to use in the loader.
- Select Add New License.
On the dashboard Overview page, find Your subscriptions and enter the key supplied by the Valhanna team.
- Review your subscription.
After successful redemption, check the product, status, and expiry shown in your account.
Approved keys appear in License requests. Select Redeem license there. Approved purchase keys are locked to the account that requested them.
Check your access #
The Overview page lists your subscriptions and their expiry dates. Lifetime access is shown without an expiry date. The loader only offers products with active access on the account you signed into.
An active license is required for the website loader download. Product availability is separate from license ownership; check Product status for current release information.
License questions #
My key was rejected. What should I check?
Check for extra spaces and make sure the key belongs to the account you’re using. Keys are redeemed once. If you’re still unsure, open a private license ticket with the error message.
My product is missing from the loader.
Confirm you’re using the same account as the website and that the product’s license is active. If access still differs, contact support with the product name and the message shown.
My subscription expired.
Review the expiry date in your dashboard. Visit Buy to see available plans, or ask support about your account’s access.
